PRIVACY POLICY

Introduction

This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our mobile game, Sort Jam (“the App”). We are committed to complying with all applicable data privacy laws, including the General Data Protection Regulation (GDPR), the Children’s Online Privacy Protection Act (COPPA), and other relevant regulations.

Data We Collect

We collect information in the following ways:
- Directly from you: username, email (if provided), support tickets, and in-game messages.
- Automatically: device type, operating system, IP address, game progress, gameplay metrics, and crash reports.
- From third parties: social login providers (Facebook, Game Center), app stores, and ad networks.
- Identifiers: advertising ID (IDFA, GAID), device ID, and location data (if enabled).

How We Use Your Information

We use your data to:
- Operate and improve the App.
- Personalize content, ads, and gameplay experience.
- Provide customer support and technical assistance.
- Enable multiplayer and leaderboard features.
- Comply with legal obligations and enforce Terms of Service.    Our lawful basis for processing data includes performance of a contract, legal compliance, legitimate interest, and consent (where required).

Sharing of Information

We may share information with:
- Analytics and cloud service providers.
- Advertising partners (with appropriate consent).
- Social platforms (for login and sharing functionality).
- Legal authorities when required by law.
- In connection with a business transaction (e.g., merger or acquisition).    We do not sell your personal data to third parties.

Children’s Privacy

The App is designed for general audiences, including children under 13. We do not knowingly collect personal data from children without verifiable parental consent, where applicable.   Parents may contact us to review, delete, or restrict collection of their child’s data.

Social Features

The App may include social features such as friend invites, sharing progress, and leaderboard access. These features may allow sharing through third-party social networks, which may collect data subject to their own privacy policies.   We require users to be at least 13 years old (or 16 in the EEA) to access these features.

Payments and Refunds

All payments for in-app purchases are processed by the app store provider (Apple or Google). We do not have access to or store your payment information.   We do not offer refunds for used or unused virtual items unless required by law.

Push Notifications

With your permission, we may send push notifications for game updates, offers, or reminders. You can opt-out of push notifications through your device settings at any time.

Data Retention

We retain your information as long as necessary to provide the App and fulfill the purposes described in this Policy. Data may also be retained to comply with legal obligations, resolve disputes, or enforce our agreements.

Data Security

We implement technical and organizational measures to protect your data. However, no system is completely secure and we cannot guarantee the absolute security of your data.

Your Rights and Choices

Depending on your location, you may have rights to:
- Access, update, delete, or correct your data.
- Withdraw consent or object to certain data uses.
- File a complaint with a data protection authority.    
To exercise these rights, please contact us using the details provided below.

Updates to This Policy

We may update this Privacy Policy from time to time. We will update the 'Last Updated' date and notify users via in-app messages or email, where appropriate.

If you have questions or concerns about this Privacy Policy, please contact us via the developer contact in the app store or in-app support.